Complaints Procedure

We are committed to providing a high-quality legal service to all our clients. If something has gone wrong, we need you to tell us about it — this helps us to improve and to put things right.

How to complain

In the first instance, please contact us at info@chancery-solicitors.com or by telephone on 020 7247 9338, setting out the details of your concern. We will acknowledge your complaint promptly and explain how we will handle it.

What happens next

• We will acknowledge your complaint and review it fairly and thoroughly.
• We will keep you informed and aim to resolve matters as quickly as possible.
• We will write to you with our findings and any proposed resolution.

The Legal Ombudsman

If we are unable to resolve your complaint, you may be entitled to refer it to the Legal Ombudsman. Ordinarily you should contact the Legal Ombudsman within six months of receiving our final response, and within the time limits the Ombudsman sets. Contact details are available at legalombudsman.org.uk.

The Solicitors Regulation Authority

If your concern relates to our professional conduct, you can raise it with the Solicitors Regulation Authority (SRA), which regulates Chancery Solicitors Limited (SRA No. 627745).

This procedure is provided as a starting point. Please confirm your firm’s specific complaint-handling timescales and the current Legal Ombudsman details before publishing.